General Terms and Conditions
Cancellation Policy
- Up to 21 days before the tour: 100% refund.
- Between 20 days and 2 days before the tour: 50% refund.
- Less than 2 days (48 hours) before the tour: non-refundable (100% cancellation fee).
- Cancellation by the guide: Full refund of any amount already paid.
Booking Conditions
A booking is only binding after written confirmation from me (via email).
Payment Terms
- Deposit: 100% at the time of booking (via bank transferl).
Weather, safety and changes
As your guide, I am responsible for all safety-related decisions. Based on the group’s fitness, weather conditions, terrain, snow and lift conditions or time constraints, I reserve the right to modify, limit or cancel parts or all of the program, or to offer a substitute. If hiking or skiing is not possible, the program can be adapted to the current conditions.
If I have to cancel, you receive a full refund of the paid guiding. If the lifts are closed on a ski day, you receive a full refund of the paid guiding for that day. A forecast alone is not a reason for a refund of the guiding: if you cancel because of a forecast, the cancellation terms above apply. Lift passes and other third-party costs are not covered by this and are subject to the terms of the provider.
Liability and Insurance
Participation is at your own personal risk. The guide is responsible for safety decisions and is committed to conducting the tour professionally. However, the guide is not liable for accidents or damages resulting from imprudent behavior by participants or unforeseeable circumstances.
Important: It is the participant’s sole responsibility to inform themselves about and arrange all necessary insurance coverages. This includes having valid liability insurance (which is mandatory for skiers in Italy). Furthermore, it is strongly recommended to independently arrange private accident, health, and mountain rescue insurance. The guide does not provide any insurance coverage for participants.
Equipment Requirements To ensure safety and comfort, participants must bring:
- For Hiking: Sturdy trekking/hiking shoes, weather-appropriate clothing, water bottle, sun protection, and a hat/cap, sun glasses
- For Skiing: Well-maintained ski equipment (skis, boots, poles). Helmet use is strongly recommended for all and mandatory for minors. Please ensure your bindings are adjusted by a professional shop.
- Clothing: Layered winter sports clothing, gloves, and high-quality goggles or sunglasses.
Difficulty Level & Physical Fitness
Every day is adapted to your fitness. Walks can be easy, moderate or more challenging, and ski days follow your level. Please tell me honestly about your fitness and experience when you book, so that I can choose the right route.
You are responsible for being fit enough for the activity you book. Families with children are welcome: tell me the children’s ages and how far they like to walk or ski, and I will plan a suitable day. Children stay under the supervision of their parents or guardians throughout the day.
If I judge during the day that someone cannot safely continue, I may shorten the route or adapt the program for safety.
General Information
- Important Information on Service Structure: My Safaris are curated professional guiding services. Please be aware that I act exclusively as your personal guide and instructor. To ensure maximum flexibility and transparency, all logistical components such as accommodation, transportation to the Dolomites, and lift tickets are not part of my service fee. These must be paid independently by the participant. I am more than happy to provide recommendations for local hotels and mountain huts to help you create your perfect stay.
- Languages: Tours are available in Italian, German, English, and Spanish.
- Privacy / Photo Usage (Optional): Photos may be taken during the tour. By booking, participants agree that these images may be used for promotional purposes, unless explicit opposition is communicated before the tour.
I remain at your disposal for any further clarification.
Best regards, Juliane Geiser