General Terms and Conditions
Cancellation Policy
- Up to 30 days before the tour: Free cancellation.
- 30 to 10 days before the tour: 50% charge of the total price.
- Less than 10 days before the tour: 100% charge of the total price.
- No-show or delay: No refund possible.
- Cancellation by the guide: Full refund of any amount already paid.
Booking Conditions
A booking is only binding after written confirmation from me (via email). As a professional hiking guide (Wanderleiter) and certified ski instructor, it is my responsibility to make safety-related decisions during the tour. Depending on the group’s abilities, weather conditions, terrain, time constraints, or other safety reasons, I reserve the right to modify, limit, or cancel parts of the program or provide a substitute guide. In the event of a cancellation of the primary activity, the program will be adapted to the current conditions.
Payment Terms
- Deposit: 30% at the time of booking (via bank transferl).
- Final Balance: Via bank transfer at least 2 days before the tour starts, or in cash on the day of the tour.
- Invoice:
Liability and Insurance
Participation is at your own personal risk. The guide is responsible for safety decisions and is committed to conducting the tour professionally. However, the guide is not liable for accidents or damages resulting from imprudent behavior by participants or unforeseeable circumstances.
Important: It is the participant’s sole responsibility to inform themselves about and arrange all necessary insurance coverages. This includes having valid liability insurance (which is mandatory for skiers in Italy). Furthermore, it is strongly recommended to independently arrange private accident, health, and mountain rescue insurance. The guide does not provide any insurance coverage for participants.
Equipment Requirements To ensure safety and comfort, participants must bring:
- For Hiking: Sturdy trekking/hiking shoes, weather-appropriate clothing, water bottle, sun protection, and a hat/cap, sun glasses
- For Skiing: Well-maintained ski equipment (skis, boots, poles). Helmet use is strongly recommended for all and mandatory for minors. Please ensure your bindings are adjusted by a professional shop.
- Clothing: Layered winter sports clothing, gloves, and high-quality goggles or sunglasses.
Difficulty Level & Physical Fitness
The tour requires a medium level of physical fitness. The walks are easy or medium-easy and are suitable for families with children.
Note on Transportation
As a certified hiking guide, transportation is offered exclusively as an ancillary, non-commercial service:
- Included as a courtesy.
- No additional cost.
- Offered voluntarily and without compensation.
- Not classified as a commercial passenger transport service.
General Information
- Important Information on Service Structure: My Safaris and Retreats are curated coaching experiences and professional guiding services. Please be aware that I act exclusively as your personal guide and instructor. To ensure maximum flexibility and transparency, all logistical components such as accommodation, transportation to the Dolomites, and lift tickets are not part of my service fee. These must be paid independently by the participant. I am more than happy to provide recommendations for local hotels and mountain huts to help you create your perfect stay.
- Languages: Tours are available in Italian, German, English, and Spanish.
- Privacy / Photo Usage (Optional): Photos may be taken during the tour. By booking, participants agree that these images may be used for promotional purposes, unless explicit opposition is communicated before the tour.
I remain at your disposal for any further clarification.
Best regards, Juliane Geiser